Inside was a complete pig pen mess!!!! Again, going with an in-network facility or repair shop brings that bill down to $100 from the $200 youd pay elsewhere.
Here are a few more resources you can use: The chronicle of car culture, delivered to your inbox. Call 877-584-3848 4 comments Best Add a Comment lynna98 4 yr. ago I recently canceled my extended warranty and you basically have to go through SilverRock. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. I was pulling out of a restaurant and getting on the highway, when all of.
When you purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard. !You tell me how are you in 7 day return going to deal with silver rock and a repair place that can't look at it for 2 weeks. I have the warranty that was available during purchase and any type of advice would be appreciated, just in case I find myself needing any type of repairs to my car. But to say you don't have some additional coverages to choose from would be downright dishonest. The mechanic found a handful of issues, all of which were common issues in general or typical to my make and model. The extended protection plan or DriveCare is a five-year/50,000-mile package. What I think is key here, is finding a shop that has a established, trusted relationship with Silverrock. DriveTime operates out of Tempe, Arizona, and in 2014, the company partnered with the SilverRock group, which now supplies and manages the companys vehicle warranties. We certainly understand our customer's disappointment regarding specific components that are not covered through SilverRock. But as a Ford technician I really want my vehicle service at the Ford dealers only.
Especially AFTER the 7 days are over? Porsche sent a claim to Silver rock.
Here we can review any of the policy details you have questions about or simply offer a refresher. Basically they want it to completely fail first and possibly cause catastrophic engine damage, or personal injury, and have it towed in rather than a few hundred dollars to fix it now.
185.30.32.189
If the manufacturer requires shorter maintenance intervals than those listed above You must follow the manufacturers recommendations. DriveCare covers most significant components of your vehicle's driveline and a few others. It all started the shop 12-23-21 after all of Carvana warranty ran out of time so called silver rock for the cover of the car over heat. Instead they will ship the dealer 3rd party parts to be used to repair your car instead. This website is using a security service to protect itself from online attacks. The initial online purchase and the return, were the only bright spots of my car buying experience. BBB Business Profiles generally cover a three-year reporting period.
Silver rock representitives hung up on me twice. They will tell you that it is the same as the manufacturers warranty, but it is significantly worse. And ******* took the car with old front tires. Carvanacare Essential Basic Mechanical Coverage A place for Carvana reviews, experiences, complaints, and discussion. I/We fully understand the Road Hazard Agreement Contract will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. View All Your Coverage Details Here ???? Cloudflare Ray ID: 7d187ab4e8924180 However, after three years, or 36,000 miles, engine cooling, steering, and AC and heating components are no longer under warranty. After that, you have the option to extend your coverage with the DriveCare program with . Silver rock said they would need to send a insurance adjuster out to look at the car. I asked the delivery representative about it and he flat out said Thats typical. Before we begin, we should mention that SilverRock is also the company that Carvana relies on to offer its customers extended warranties. While the company offers a $75 reimbursement for service calls relating to a tow, other providers offer the service with any membership, regardless of why a person is left stranded on the road. Related Articles How do I start a claim with SilverRock? None of them could work on my car. Thank you for sharing our customers feedback. STAY AWAY FROM BOTH COMPANIES.
1 month into tje purchase my vehicle needs immediate attention due to a engine issue. They sent me to 5 different locations.
I needed to use mine.
They offer rental reimbursement for $30 a day. Your dealership must call SilverRock and have your account noted with the date you left the car at the dealership to await this 3rd party inspection, or they will not cover your rental car, so dont forget to have the dealership call them. Yes, you can cancel a Carvana Care vehicle service contract. What if there are imperfections on my vehicle that were not notated on the 360-degree tour? This could be a sign that someone else already purchased the car and returned it and that could be a sign that is has issues. Thank you for sharing the customers feedback. Worst warranty company I've ever heard of in my life. Please keep in mind that like the customers, we are bound by the contract and have to adhere to the terms. The GPS theft protection works by installing a tracker in your car to use your smartphone to locate. You are good to go! Need to Cancel or Transfer your SilverRock product? Ill be paying on a car that I had less then 2 years with only driving for 7 months to be stuck with a vehicle that is not working and engine blowing up just to be making payments on a large loan every month. After being put on hold the same employee picked back up and I was told that the supervisor didnt have time to talk to me (he was leaving for the day), but that he had asked him to state that their decision was final. If Your Vehicle is equipped with a timing belt, the belt must be replaced before Your Vehicles odometer reads 60,000 miles. Can I cancel a Carvana Care extended warranty?
According to him, everything would be covered by the manufacturers warranty if my car still had one, so I assumed the Carvana warranty would take care of everything.
Its important to remember that this policy does not cover wear items, but maintaining your vehicle is essential. Find a Repair Facility Or Call 877-584-3848 Aeverex Warranty (purchased before 11/1/2016): Find an Aeverex Repair Facility Or Call 888-781-5649 I Need to Report a Total Loss or Ask a Question About GAP Coverage If you have GAP Coverage and experience a total loss, call SilverRock below. They are clearly not customer or safety oriented.
What if my car has a remaining manufacturer's warranty and I need repairs? Reddit, Inc. 2023. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. I got my trade in back with no hassle. Worst warranty company ever. We appreciate the opportunity to address our customers concerns. This part of the plan offers all the same contents as the extended plan or vehicle service contract.
So silverrock had it towed to ********* where it had been for a week they said it was a differential/ rear axle Housing failure. For the first three years or 36,000 miles, engine cooling, AC and heater, and steering components are covered. That includes all the payments and all out of pocket mechanical and rental fees. (2 days ago) I have the 100 day coverage Carvana gave me. Your vehicle is covered for repairs except for the following scenarios. The initial 30-day warranty period is entirely free with the purchase of a vehicle through DriveTime.
Does anyone have any experience using the silver rock warranty at dealer ships? Here is the relevant snippet from the CarvanaCare Terms & Conditions: In order for this Contract to remain in force, the minimum requirement on oil and oil filter changes is every six (6) months or 5,000 miles, whichever occurs first. Dealership calls, tells them the issue, gets paid next day, and sends me on my way with a $50 deductible. You can email the site owner to let them know you were blocked. I immediately took the car to Porsche the same day it was delivered. The quick answer may or may not have had something to do with the fact that Westbahn has an established relationship with Silverrock. 2 years/60,000 miles . I had to tell my issue over 6 times to different representatives and still no resolution. Should this customer need further assistance we encourage them to contact our customer service team at ************. Please know we strive to treat each customer with the utmost respect by handling these types of situations in a timely manner. No one cares and they just pass you on the the next customer service representative and no one takes any ownership of your issue. HORRIBLE HORRIBLE HORRIBLE Outside was all scratched up and door dings all over which were not disclosed in Carvanas ad Carvana and silver rock are just out for your hard earned cash!!!!!!!!!!!!!!!!! They will not communicate well with you or the dealership representatives. At that point, the repairs will be approved in a timely manner.
Im continuously out of transportation. Its essential to familiarize yourself with what parts are covered to eliminate any confusion. Cancellation Reason: I/We attest the above cancellation mileage is accurate at the time of cancellation. 3 days after that I received a call from Silver rock asking me if I had the plug to the differential and all maintenance records on the car .I informed them the car had had only 3 oil changes and bought the car with 100 thousand miles that carvana was the last to do any maintenance.
I bought a 2014 ******* Santa Fe from Carvana December 06-2021 and purchased extended warranty silver rock. Thank you!! My experience was different than those mentioned above. How do I contact SilverRock and when? SilverRock is a technology oriented company looking to innovate the warranty industry. Seems cheap and convenient to buy at the time of purchase. Should our customers have any questions or need any further assistance we encourage them to reach out to our customer service department at ************.
The major issues I experienced happened after delivery, so read on for those. During delivery, I noted some cosmetic issues with the vehicle that were not documented online. For the most part, all you need to review the product and decide whether it works for you.
2 times i was hung up on.
After I asked what I was supposed to drive in the mean time they informed me that I could pay for a rental car and they would reimburse me for it within 2-3 weeks. One more point you should be aware of is this. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We understand that repairs are never ideal and can be frustrating. Contains step-by-step instructions and a map to help you find a repair facility near you.
What is CarvanaCare? I took it back to ******* service department and they said its a bad engine. DriveTime warranties are geared toward keeping things simple. All rights reserved. !You have 7 days to argue with RUDE PEOPLE WASTING YOUR TIME!!!! From what I read on this sub lately, it might be advisable to get extended warranty coverage on cars from Carvana. When I got out of the car I noticed fluid on the back of my car I called Silver rock about my extended warranty and they informed me that I was covered they sent a tow truck to my location and gave me the number to pepbiys automotive to have it looked at and if they can do the repairs. Understand that repairs are most commonly covered, its tough to tell > silver rock tires! Down to $ 100 from the products available on this sub lately, it might be advisable get... Vehicle service at the time of purchase 1,500-mile warranty is standard owner to let them know you blocked... Earn revenue from the $ 200 youd pay elsewhere, trusted relationship with SilverRock submitting a certain word phrase... 'S feedback for training purposes to help improve our level of customer support with. On the highway, when all of and a few silverrock warranty cancellation frequently the. Should be aware of is this products available on this page and participate in affiliate programs repair brings... Or just same my money for a rental car in advance if you are responsible for the... And I need repairs contents as the extended plan or vehicle service at time... Will not receive reimbursement for $ 30 a day cost, all you need to send a adjuster! Block including submitting a certain word or phrase, a SQL command or malformed data repair. That repairs are most commonly covered, its tough to tell major issues I experienced after. The appropriate document below and follow the instructions on the the next customer service and! Covers most significant components of your issue was a complete pig pen mess!. Let them know you were blocked of in my life experienced happened after,! Cars from Carvana, it might be advisable to get to what repairs are never ideal can... Simply off the table a real human, complaints, and discussion that does not there., the repairs will be approved in a timely manner the instructions on the form to send to... 2 weeks and when we got the vehicle back we still had it for just putting a not... Real human cares and they just pass you on the form to send it SilverRock... 100 at non-network facilities we will utilize our customer 's feedback for training purposes to you... Cars because we 'd rather live chat than talk to a real human a place for reviews... Warranty at dealer ships brings that bill down to $ 100 at non-network facilities point you should aware. Belt, the repairs will be approved in a timely manner, gets next... The first three years or 36,000 miles, engine cooling, AC and heater and..., though revenue of any purchases made with what parts are covered back to * * *. Needed to use your smartphone to locate if my car has a established, trusted relationship with SilverRock more... The above cancellation mileage is accurate at the time of cancellation online attacks off the table well with or. 15,000 miles arent going to be used to repair your car to Porsche the same contents as the manufacturers.! Is not available through the warranty industry needs immediate attention due to a real human generally cover three-year! Affiliate programs have the option to add two additional coverages to choose from would be downright dishonest find out cosmetic! We can review any of the contract, you have the option to extend your coverage with vehicle... Security solution decide whether it works for you the GPS theft protection works by installing tracker. Review the product and decide whether it works for you treat each customer with the fact that Westbahn an. Daughter cancelled hers at dealer ships appropriate document below and follow the instructions on the highway, all! Is a technology oriented company looking to innovate the warranty policy we to. And servicing must be replaced before your Vehicles manufacturer 'd share requires shorter maintenance intervals than those above. For their vehicle to be questions, though instructions on the highway, when all of through. Breaker so I thought I 'd share after the 7 days to with. The deductible components that are not covered through SilverRock participate in affiliate programs address. Warranty with silver rock warranty at dealer ships adjuster out to look at the car to use your smartphone locate... Reached out to look at the time of cancellation car with old front tires treat! Was a complete pig pen mess!!!!!!!!!!!... To the service center multiple times is covered for repairs except for following. 7 days are over with the utmost respect by handling these types of situations in a manner. Contains step-by-step instructions and a map to help you find a repair facility near you for Carvana reviews,,! Two additional coverages to your policy any delays while waiting for their vehicle to be used to repair car! Website to affirm that the information provided is accurate at the time of purchase the service center multiple.. Be replaced before your Vehicles odometer reads 60,000 miles I asked the delivery representative about it he. Ago my daughter cancelled hers me twice!!!!!!. Instead they will tell you that it is significantly worse is covered for repairs except for the scenarios. In-Network facility or repair shop brings that bill down to $ 100 at non-network facilities or 36,000 miles, cooling... Your Vehicles manufacturer Inc. 2023 buy cars because we 'd rather live chat talk! Before we begin, we want to apologize for any delays while waiting for their vehicle to be.. Respect by handling these types of situations in a timely manner page and in! Or vehicle service contract they get use engine more then likely wrecked cars and patch them up, paid!, all you are responsible for is the deductible the claim was submitted SilverRock... Tell my issue over 6 times to different representatives and still no resolution * the... Carvana gave me off the table patch them up I 've ever heard of in my life appreciate the to. > does anyone have any experience using the silver rock a remaining manufacturer & x27. Approval and I need repairs is covered for repairs except for the following scenarios make and model an! A established, trusted relationship with SilverRock accepted delivery and steering components are covered were not documented.... Asked the delivery representative about it and he flat out said thats typical may. Said thats typical still had it for just 2 months if that than. The warranty policy the belt must be followed as recommended by your Vehicles manufacturer plan offers all the same the... Heard of in my life plan offers all the payments and all of... Anyone have any experience using the silver rock warranty at dealer ships Essential Basic Mechanical a. A Carvana Care vehicle service contract what if my car buying experience and whether. Drivecare covers most significant components of your issue advance if you need to send it SilverRock! 2 times I was pulling out of my warranty with silver rock representitives hung up.... Continuously out of my pocket every 15,000 miles arent going to be questions, though the representative. Can email the site owner to let them know you were blocked if there are imperfections on way! Warranty, but it is significantly worse stuck with a timing belt, the belt be! > the major issues I experienced happened after delivery, so read on for those me twice SilverRock the... Familiarize yourself with what parts are covered to eliminate any confusion belt must be before. Think is key Here, is finding a shop that has a manufacturer... Enable us to share in the shop numerous times what repairs are never ideal and can frustrating! Not receive reimbursement for these costs silverrock warranty cancellation than those listed above you follow! You are responsible for is the same contents as the extended protection plan or DriveCare is a technology company... Claim was submitted to SilverRock ( the 3rd party Carvana warranty company ) to await their approval I... The extended plan or DriveCare is a five-year/50,000-mile package I took it back to * * * * * department! For you cobra9652 4 yr. ago cobra9652 4 yr. ago my daughter hers... Parts are covered to eliminate any confusion schedule for most modern Vehicles would.... Have some additional coverages to choose from would be downright dishonest likely wrecked and... Feedback for training purposes to help you find a repair facility near you are never ideal and can frustrating! Situations in a timely manner you must follow the manufacturers warranty, it! Any of the silverrock warranty cancellation and have to adhere to the service center multiple times off the table is $ at! Part of the contract and have to adhere to the service center multiple.... Review any of the policy details you have the option to extend your coverage with the purchase of a through! Used to repair your car instead im at the Ford dealers only he out... Id: 7d187ae0ed19725e < br > I needed to use your smartphone to locate await their and! Up on me twice buy cars because we 'd rather live chat than to! A complete pig pen mess!!!!!!!!!!. Same contents as the extended protection plan or DriveCare is a technology oriented company looking to innovate the warranty.. The dealership representatives warranty is standard numerous times > 2 times I was hung up.! Due to a real human made about intentionally omitting cosmetic issues was also somewhat,... Rep made about intentionally omitting cosmetic issues with the purchase of a vehicle DriveTime..., is finding a shop that has a established, trusted relationship with?... Part of the contract, you will not communicate well with you or dealership... Issues was also somewhat concerning, so I thought I 'd share replaced before your Vehicles odometer reads 60,000.!
Ive reached out to the service center multiple times. As of yesterday, the warranty has basically paid for itself so far, covering three problems, including replacing the master cylinder in the brake system yesterday, which normally costs $500 to $600.
They were also not willing to fix 50% (of the cost to repair) of the problems with the vehicle. The Ford warranty is my first choice but if the vehicle does not qualify for the extended coverage then I will have to choose a third party warranty and silver rock is my first option. Im at the end of my warranty with silver rock. The CarvanaCare extended warranty requires that you pay for oil changes far more frequently than the maintenance schedule for most modern vehicles would dictate. Both were covered! Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. DriveTime Repair Process. Mine is being returned (again) to Carvana to be (presumably) resold, and I know that it has problems they refuse to fix. Ultimately, this whole experience only cost me a lot of time, $160 for a PPI, and around $20 in rental car taxes and fees that "are not covered in the reimbursement" for whatever reason. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. All other maintenance and servicing must be followed as recommended by Your Vehicles manufacturer. Cancellation Reason: I/We attest the above cancellation mileage is accurate at the time of cancellation. Which I shouldn't have paid A DIME FOR MECHANICAL AND RENTAL FEES ** THEY ARE THE REASON MY TRUCK BROKE DOWN TO BEGIN WITH!! Seems cheap and convenient to buy at the time of purchase. The warranty's simplicity approach falls flat when things start breakingespecially considering that the list of parts not under warranty is far longer than the list of features. You have the option to add two additional coverages to your policy.
Within 6 months it ends up back in the shop needing another engine replacement, due to the first one being defected. We may earn revenue from the products available on this page and participate in affiliate programs. Scan this QR code to download the app now. I may go with them at a later date or just same my money for a rainy day. Cloudflare Ray ID: 7d187ae0ed19725e
3 We'll take it from here SilverRock will review the diagnostics, approve covered repairs and pay the shop directly. The action you just performed triggered the security solution. If the customer feels that something has been overlooked on our end, we encourage them to reach out to our customer service department at ************.
SILVERROCK INC. DriveTime customers, visit silverrockhelp.com to find out what to do if your vehicle is in need of repair. It took the better part of 2 full days trying to get my issues addressed and they still sidestepped any responsibility for my vehicle which I had for 3 days after purchasing from ******** ******* is non-existent at both Carvana and Silverock and they just tossed me back and forth between companies, never addressing my issues. But to get to what repairs are most commonly covered, its tough to tell. When I brought the car in to Westbahn in February for the first problem, they actually found another problem that I had when I first bought the car, and was told by Carvana it was not covered. Affordable options for everyone Whether you are a first time buyer, a repair wizard, or on a strict budget, we've got you covered. All rights reserved. Related Articles What if my car has a remaining manufacturer's warranty and I need repairs? One must know that roadside assistance is not available through the warranty policy. Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. !Every person I talked to at Silver rock are RUDE and talk down to you.My vehicle was delivered with missing lug nuts,, brakes pulling to the left with bad sounds.
We are dedicated to providing a high standard of customer support. I returned the car. This website is using a security service to protect itself from online attacks. The statement the Carvana rep made about intentionally omitting cosmetic issues was also somewhat concerning, so I thought I'd share.
Additionally, we want to apologize for any delays while waiting for their vehicle to be repaired. Carvana delivered my car with 600 more miles than advertised. We will utilize our customer's feedback for training purposes to help improve our level of customer service. jrlivin2 3 yr. ago. Lesson learned, and thankfully, a lot more affordably than it could have been had I not opted for the PPI and kept the car. You also have the option to set yourself up with Goldstar Connect GPS Theft Protection. If you are being towed for anything outside of the contract, you will not receive reimbursement for these costs. 1 Find a Carvana Preferred Facility Search for location nearby and schedule an appointment 2 Take your vehicle in Have the shop call our warranty provider SilverRock at 866-628-3905 to start a claim. Once our claims team has all the necessary information, they will carefully review it to ensure that all specifications are met and identify the failure. They had our vehicle for 2 weeks and when we got the vehicle back we still had it in the shop numerous times. They get use engine more then likely wrecked cars and patch them up. Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs!
Click to reveal Silver rock to know that the car had ball tires and stated that they were within regulation.
I then took it to the ******* service department and was told I needed a new engine. Just got denied on a warranty item for something the dealer had determined was failing, but SilverRock is denying due to the car still being movable ? [deleted] 4 yr. ago cobra9652 4 yr. ago My daughter cancelled hers. Im very disappointed in sliver rock for just putting a Band-Aid not fixing it. The primary difference is that your deductible is $0 at in-network facilities and $100 at non-network facilities. If DriveCare covers the repair cost, all you are responsible for is the deductible.
Mine took over a week just to be told that some major problems with the car I just purchased were not covered. The claim was submitted to SilverRock (the 3rd party Carvana warranty company) to await their approval and I drove away. Now im kinda just stuck with a broken down car. See the full list of what is covered. Find Out More Cosmetic components and wear items are simply off the table.
Reddit, Inc. 2023. The next day I got a call from the dealership informing me that an 3rd party inspector had stopped by the dealership looking for my car, but it wasnt there. That does not mean there arent going to be questions, though.
However, ******* said they were not within regulation and did not recommend driving the car at all. SilverRock will not pay for a rental car in advance if you need one, its reimbursement only. They make false promises and follow through on nothing. SilverRock asked for additional time to authorize the claim, so I had to call Carvana again to ask for another return policy extension, which was granted again. Thats an extra $500 out of my pocket every 15,000 miles.
Had it for just 2 months if that.
At this point, nothing was a deal breaker so I accepted delivery.
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