To request your records: Download the Authorization for the Release of Protected Health Information Form Topics include: Whether you are interacting with physicians, nurses, technologists, therapists or volunteers, patients who have to stay at any one of ourthree hospitalscan be assured that we are all working together to ensure they receive the highest-quality, compassionate care. WebNo more waiting for a phone call or letter view your results and your doctor's comments within days Request prescription refills Send a refill request for any of your refillable Montefiore's partnership with Einstein advances clinical and translational research to accelerate the pace at which new discoveries become the treatments and therapies that benefit patients. If you feel your Please view our Discrimination Policy here. Here's How, How Long Do You Have to Keep Medical Records? 2023 UPMC I Affiliated with the University of Pittsburgh Schools of the Health Sciences, Supplemental content provided by Healthwise, Incorporated. What if I need my medical records from 10 years ago? How Do I Get My Medical Records From Northwell Health? Montefiore Nyack Hospital is pleased to offer our patients quick and easy access to their medical records through MyChart. MyChart provides important information, including: A request to amend records can be done in person by visiting a Montefiore Health Information Management (HIM) Department. please update to most recent version. Learn more about Montefiore's Patient Financial Services. What format either electronic or paper you want your records. If you disagree with a denial you received from a care provider, you can file a complaint with the United States Department of Health and Human Services. Request App via the link below. If Radiology reports are Sit back and relax while we do the work. Explained, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. In New York, fees are limited to 75 cents per page, actual mailing costs (if applicable), and actual costs for duplication of non-photocopiable materials. View some of the most common plans accepted at Montefiore. As per our records, the last return (form 5500) was filed for year 2016. Imaging BLS/ACLS /PALSPhone: 718-920-6345 Primary and Recertification3331 Stueben AvenuePlease call for a schedule. It's as easy as following these few steps: And that is it. Here's How, Can You Request Mercy Gilbert Medical Records? The portal for UPMC Cole patients receiving inpatient care. Enter the name of the health care provider youd like to receive medical records from. Your code is not case sensitive. Contact Montefiore St. Luke's Cornwall today, Click here to log into your patient portal, Support our pursuit of excellence and superior patient care. WebPlease contact your doctors office for assistance in signing up for Montefiore MyChart. Please follow these guidelines during your stay: Montefiore is sensitive to cultural dietary guidelines and restrictions. Moses Campus (Main office)150 East 210th StreetBronx, NY 14673rd Floor (4th doorbell)Phone: 718-920-2341Fax: 718-920-8403, Wakefield Campus600 East 233rd StreetBronx, NY 10466Phone: 718-920-9226Fax: 718-920-6802, VP for Graduate Medical Education Catherine Skae, MDPhone: 718-741-2460cskae@montefiore.org, Executive DirectorElaine TaylorPhone: 718-920-4092etaylor@montefiore.org, Associate DirectorJustice GabaPhone: 718-920-4093jgaba@montefiore.org, Manager/Housestaff & Alumni AssociationAmy ModaPhone:718-920-4806amdisalv@montefiore.org, Manager/ Senior Data AnalystMelissa LamPhone:718-920-2947mlam@montefiore.org, Data AnalystJennifer BurkePhone:718-920-2340jburke@montefiore.org, Program ManagerJessica BerriosPhone: 718-920-2625jeberrios@montefiore.org, Program Supervisor Cynthia Lajud Phone:718-920-2341, Program Assistant, Wakefield CampusPeter MaggioPhone: 718-920-9226pmaggio@montefiore.org. The contact number for Montefiore Medical Center is (212) 956-8340. Resources to help you plan for your appointment, procedure, or hospital stay at UPMC. WebUPMC Montefiore. 412-647-8762 Pittsburgh, PA 15213 Get answers to your medical questions from the comfort of your own home, No more waiting for a phone call or letter view your results and your doctor's comments within days, Send a refill request for any of your refillable medications. View more information for in-patients. We advise allowing an additional 45 minutes for traveling to an appointment in the area. This document may be found here. Request your records or information from your UPMC physician office. WebMontefiore Hospital: 718-920-2771 Jack D. Weiler Hospital: 718-904-2364 Wakefield Hospital: 718-920-9979 WebHow do I get access to my Medical Records? When assigning rooms, the hospital considers medical need as our first priority. Discover more about these services. Check with their Office of Civil Rights to file your complaint. 3415 Bainbridge Avenue
Once you receive your enrollment letter, it will have a 15 digit activation code which you will use to create an account on the Montefiore patient portal site. To safeguard your personal belongings and to meet hospital rules, we ask you to keep the items you bring to a minimum. Learn more about the services we provide. Select MyUPMC to access your UPMC health information. DoNotPay has an easy solution for you! Discover more about these services. Get answers to some of the most commonly asked questions by patients. To safeguard your privacy, complete and sign a protected health information (PHI) release form. Request your medical records from UPMC In Home. St. Luke's Cornwall Hospital Wizard Record Request (swellbox.com). Activation Code Part 1 xxxxx -Activation Code Part 2 To access the assessments and to learn how the hospitals are addressing important community health needs, click here. There is no charge for original mammogram films, although postage may still apply. 718-920-2060 orthofeedback@montefiore.org Ask a friend or family member to take home the clothing you wear to the hospital and bring clothes for you when you are ready to be discharged. White Plains Hospital Physician Associates and Scarsdale Medical Group, How to Start your Virtual Urgent Care Visit. Release of Information Department Human ResourcesPhone: 914-349-8570Yonkers, NY. Significant travel delays in Oakland. To request your medical records online, please utilize the Live Patient It is located at 111 East 210th Street, Bronx, New York 10467. fax (845) 568-2917. Telephones in hospital rooms will not permit long-distance calls. Patients of UPMC Cole should select the UPMC Cole Connect Patient Portal. The effort is made in recognition of the rising number of severe asthmatic attacks on most of the admissions (Chase, 2010). 412-647-2345. WebContact Us UPMC 200 Lothrop St. Pittsburgh, PA 15213-2582 412-647-8762 1-800-533-8762 Submit a question or comment online about your visit to a UPMC facility. WebRequests from attorneys can be mailed to: Medical Records Dept., Montefiore Nyack Hospital, 160 North Midland Avenue, Nyack, NY 10960. From its inception, Montefiore welcomed patients of all faiths and races. To get the full experience of this website, Your health information, right at your fingertips. Sometimes a person simply wants to review their last lab work results for themselves, or perhaps they want to print out some test results so they can take them to another doctor for a second opinion. To learn more, visit healthwise.org. Before going through the process of requesting allyour medical records from one of the Montefiore hospitals or physicians, consider whether the information you want is listed on their patient portal. You may request your preference, although your first choice may not always be available. If you have a patient who could benefit from our services, please reach out. Patients of UPMC Cole should select the UPMC Cole Connect Patient Portal. A telephone is available at your bedside. The medical professionals at Montefioreare committed to the comfort and well-being of you and your family members during your hospital stay. If you don't have an account through their portal, the simplest way to get started is to request an enrollment letter from your physician or the hospital's staff. WebMontefiore Medical Center - Medicare Acute Care Hospital in Bronx, NY Home Hospitals New York Bronx Montefiore Medical Center is a medicare enrolled Acute Care Hospital in Bronx, New York. To activate this service, dial. For patients of UPMC-affiliated doctors in Central Pa, select UPMC Central Pa Portal. Patients and authorized patient representatives should allow 7 to 10 business days to process the request. Patients gain immediate access to high-quality ambulatory surgery and subspecialty care in a convenient location off the Hutchinson River Parkway. Please leave valuables such as jewelry, cash or credit cards at home. Once again, by law, providers have anywhere from 30 to 60 days to process your request, so if you can get the records you need from a patient portal, that's probably your best option. For patients of UPMC-affiliated doctors in Central Pa, select UPMC Central Pa Portal. Today, UPMC Montefiore is part of UPMC Presbyterian. While weencourage you to bring items with you that will increase your well-being and comfort, Montefiore cannot be responsible for personal items. We advise allowing an additional 45 minutes for traveling to an appointment in the area. There is a fee of .75 cents per We hope that our suggestions on how to access your medical recordshave helped simplify the process for you. The portal for all UPMC patients EXCEPT those in Central Pa. The Bioethics Consultation Service at Montefiore helps patients, families and health professionals address difficult decisions about patient treatment. Patients of UPMC Cole should select the UPMC Cole Connect Patient Portal. 2023 UPMC I Affiliated with the University of Pittsburgh Schools of the Health Sciences, Supplemental content provided by Healthwise, Incorporated. To learn more, visit healthwise.org. DoNotPay can help with this as well. Do you or someone you know need assistance in accessing medical records from a provider other than Montefiore? The new enclosed walkway from Falk Clinic to UPMC Presbyterian is now open. Request your medical records from your UPMC physician office. Basic Profile Patients of UPMC Cole should select the UPMC Cole Connect Patient Portal. 12 North Seventh Avenue Mount Vernon, New York 10550 914-664-8000 www.montefiorehealthsystem.org/mountvernon. at home, as they may interfere with medical equipment. Try our new virtual urgent care! UPMC Montefiore was founded as Montefiore Hospital in 1908, thanks to the efforts of the Ladies Hospital Aid Society (LHAS). After we receive your request, we will send you an invoice for the cost of the records you requested. Authorization to Release Form Information and mail or fax it to: SLCH Medical Records Department Cell phone use is permitted on patient floors but incertain areasmay be restricted due to interference with medical equipment. Schedule your next appointment, view details of your past and upcoming appointments, or connect with your care team via video. 200 Lothrop Street To request copies of medical records please download and complete the (Review the. To help patients deal with the stressful and overwhelming experience of paying their medical bills, Montefiore has created a Patient Payment Portal, which allows for hospital bills to be paid online. We want to answer those questions as well! In addition, Montefiore Medical Center does not exclude people or treat them differently because of race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, physical appearance, or age. Nevertheless, you may still have more questions about the entire process. Does it cost anything to request my medical records? WebPhone: 718-920-6345 Primary and Recertification 3331 Stueben Avenue Please call for a schedule. The Hutchinson Campus is home to multiple specialties and services under one roofand often on the same floorwhich allows for greater physician collaboration, easier referrals, and joint consultations and shorter wait times. Find more information online for Montefiore, White Plains Hospital Physician Associates and Scarsdale Medical Group, Montefiore Nyack, St. Luke's Cornwall, and Burke Rehabilitation Center.. Our new, state-of-the-art Montefiore Hutchinson Campus raises the bar for efficiency and innovation in healthcare. WebContact Us | Montefiore Nyack Home - Contact Us Your request is very important to us. The portal for UPMC patients in Central Pa. UPMC has a deep commitment to protecting the privacy of your medical information. You can reach out to the office of Montefiore Medical Center via phone at (718) 920-4321. Docket (#1) COMPLAINT against XAVIER BECERRA ( Filing fee $ 402 receipt number ADCDC-9788231) filed by NORTHWEST TEXAS HEALTHCARE SYSTEM, INC., GLENS FALLS HOSPITAL, COMMUNITY MEDICAL CENTER, MONTEFIORE MEDICAL CENTER, SANFORD BISMARCK, TOLEDO HOSPITAL, GEISINGER How to Access Your Montefiore Medical Records. 2023 Montefiore Medical Center|111 East 210th Street, Bronx, NY 10467, Montefiore Locations: Information and Directions, Understanding the NY State Health Benefits Exchange, Obtain a Price Estimate for Your Services, Commitment to Quality Care and Patient Safety, Notice of Privacy Practices Health Information, Privacy Policy Web and Mobile Applications, Montefiore Einstein Center forCancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation, Diabetes, Hormones & Metabolism (Endocrinology), Digestive & Liver Diseases (Gastroenterology), Otorhinolaryngology - Head & Neck Surgery, Montefiore Department of Physical Medicine and Rehabilitation, Partnership with Albert Einstein College of Medicine, Allied & Other Health Professionals Training, Community and Population Health Dashboards, Understand these rights, consistent with New York State law, Download the summary of your privacy rights, Learn more about Montefiore's Patient Financial Services, View some of the most common plans accepted at Montefiore, Learn more about paying your hospital bills online, Learn more about these emergency services at Montefiore, Learn more about the spiritual care provided at Montefiore, Obtain a price estimate for your services, Allied & Other Health Professional Training, Einstein HIM- 1825 Eastchester Road, Bronx, NY located on the 2nd floor, room number 2South-01, Wakefield HIM- 600 East 233rd street, Bronx, NY located on the 1st floor ( please ask security to guide you there is no room number for this location), Westchester Square (MWS)- 2475 St. Raymond Ave., Bronx, NY located on the 2nd floor, room number 2-9, Moses HIM- 3411 Wayne Ave, Bronx, NY located on the 6th floor. | Geisinger Find care Patient care Find a provider Find a location 65 Forward ConvenientCare Schedule an appointment Telehealth Pharmacy Locations Mail-order pharmacy Refill a prescription Contact us Pharmacy team Home Infusion Services Conditions & services Orthopaedics Weight management Montefiore Medical Center has developed patient information on a number of vital topics of interest for those who are in need of our services. By law, healthcare providers are allowed to charge patients a reasonable fee to request a copy of their medical records or to have them sent to another provider. Occupational Health A request to amend records can be done in person by visiting a Montefiore Health Information Management (HIM) Department. Wakefield HIM- 600 East 233rd street, Bronx, NY located on the 1st floor ( please ask security to guide you there is no room number for this location) Occupational Health Services (OHS) - Employee PhysicalPhone: 718-920-5406Fax: 718-920-243557 East Gunhill RoadPlease call for an appointment. WebMontefiore Medical Park Oncology 1695 Eastchester Rd Bronx NY 10461 (718) 405-8505 Claim this business (718) 405-8505 More Directions Advertisement Hours Mon: 8:30am - 5pm Tue: 8:30am - 5pm Wed: 8:30am - 5pm Thu: 8:30am - 5pm Fri: 8:30am - 5pm Doctors Hematology Internal Medicine See a problem? 3459 Fifth Avenue. Let us know Advertisement Help We've also made it easy for you to find our newest campus. For special needs or concerns about meals, contact the Nutrition Department at each hospital between 6:00 am and 6:00 pm daily. Requesting Your Records From UPMC In Home, protecting the privacy of your medical information, Request your medical records from your UPMC physician office, UPMC Childrens Hospital of Pittsburgh Health Records, UPMC Horizon, Greenville and Shenango Valley Health Records, UPMC Magee-Womens Hospital Health Records, UPMC Mercy Southside Outpatient Center Health Records, UPMC Rehabilitation Hospital Health Records, UPMC Western Psychiatric Hospital Health Records, Sign in to UPMC Cole Connect Patient Portal. Authorization for the Release of Protected Health Information Form (PDF), informational guide for completing the form, Sign in to UPMC Cole Connect Patient Portal, Fill out the form. View our Patient FAQ page. Learn more about our nurses. Don't have an appointment and need care now? For your security, please do not include sensitive information in the description box such The diversity of our patients is reflected in our nursing staff and their attention to service and sensitivity is apparent in their day-to-day actions and attitudes. Are there any circumstances where I may be denied access to medical records? NOTE: This online form is not applicable for UPMC Central Pa. (Harrisburg, Carlisle, Hanover, Lititz, and York) patients. Montefiore's Customer Services Department is dedicated to making the care experience at our hospitals and outpatient facilities the best it can be for patients and their families. 200 Lothrop Street Your request will be processed within 10 business days. Montefiore New If a physician retires or sells their practice, they must make accommodations to maintain patient records for the same time frame. Montefiore Medical Center sponsors an employee benefit plan and files Form 5500 annual return/report. Montefiore nurses take enormous pride in the high-quality nursing care provided to their patients. WebRequest Medical Records | Montefiore St. Luke's Cornwall Hospital (845) 561-4400 Request Medical Records Patients | Request Medical Records Request Medical 2023 Montefiore Medical Center|111 East 210th Street, Bronx, NY 10467, Montefiore Locations: Information and Directions, Understanding the NY State Health Benefits Exchange, Obtain a Price Estimate for Your Services, Commitment to Quality Care and Patient Safety, Notice of Privacy Practices Health Information, Privacy Policy Web and Mobile Applications, Montefiore Einstein Center forCancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation, Diabetes, Hormones & Metabolism (Endocrinology), Digestive & Liver Diseases (Gastroenterology), Otorhinolaryngology - Head & Neck Surgery, Montefiore Department of Physical Medicine and Rehabilitation, Partnership with Albert Einstein College of Medicine, Allied & Other Health Professionals Training, Community and Population Health Dashboards, Obtain a price estimate for your services, Allied & Other Health Professional Training, Private (additional charge not covered by insurance). The Department of Dentistry at Montefiore Medical Center offers: High quality dental care; State-of-the-art equipment; Beautiful, clean modern facilities; Patients are treated by dental residents or by faculty members, many of whom are board certified. The patient care experience at Montefiore is one that respects every patient's background and beliefs. Personal items such as eyeglasses, hearing aids, dentures and assistive devices like canes should be marked with your name and room number. Every three years, UPMC hospitals conduct a Community Health Needs Assessment (CHNA). By law, medical providers are only legally required to maintain your records for 6 years (this may vary from state to state) from your date of service. Montefiore recognizes a patient's right to make health care decisions and to formulate an oral or written advance directive such as a Health Care Proxy or a Living Will. Pittsburgh, PA 15213 WebPatients and their families or significant others may contact Customer Services directly at the main number 718-920-4943, or email CustServiceCares@montefiore.org. MyChart licensed from Epic Systems Corporation, 1999 - 2023. Patient units are organized by medical specialties and are equipped for your medical care, comfort and safety. Your browser is out of date. Primary care patients can email their doctor, check on lab results, request a medication refill, access information to manage their health and create their own personal health record to access at any time 24/7 through a secure patient portal. View the services provided. Important Insurance Update. Covered by most insurers. Learn more about paying your hospital bills online. Consequently, admission (which would include Children's CommunityPractices and/or UPMC Cancer Center offices or from Comprehensive Rehabilitation Services "CRS"). 800-533-8762. For patients of UPMC-affiliated doctors in Central Pa, select UPMC Central Pa Portal. WebVDOMDHTMLe>Document Moved. We support the rights of the patient to express their values and beliefs by providing chaplaincy/religious services through which patients can have their spiritual needs met. Here are the different ways to obtain and request changes to your medical records: Patients may request a copy of their medical record or ask us to send them to someone else. PharmacyMain Office located on Rochambeau Ave.For personal prescriptions:Phone: 718-920-4934, SecurityPhone: 718-920-61313324 Rochambeau Avenue, 2nd Floor. Psychotherapy notes not included in your health record could be denied, as well as medical information compiled for use in a lawsuit. Your health information, right at your fingertips. WebMontefiore Hutchinson Campus 1250 Waters Place Bronx, NY 10461 We invite you to learn more about the innovative level of care that we provide at our new Hutchinson Campus. Get directions to the HutchinsonCampus, 2023 Montefiore Medical Center|111 East 210th Street, Bronx, NY 10467, Montefiore Locations: Information and Directions, Adult and Pediatric Services at Montefiore Hutchinson Campus, Directions to Montefiore Hutchinson Campus, Obtain a Price Estimate for Your Services, Commitment to Quality Care and Patient Safety, Notice of Privacy Practices Health Information, Privacy Policy Web and Mobile Applications, Montefiore Einstein Center forCancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation, Diabetes, Hormones & Metabolism (Endocrinology), Digestive & Liver Diseases (Gastroenterology), Otorhinolaryngology - Head & Neck Surgery, Montefiore Department of Physical Medicine and Rehabilitation, Partnership with Albert Einstein College of Medicine, Allied & Other Health Professionals Training, Community and Population Health Dashboards, Obtain a price estimate for your services, Allied & Other Health Professional Training. In accordance with New York state law, there is a per page fee ($0.75 per page and $6.50 for medical records on CD) if the medical record is being released to the patient or patient representative. WebEnter your activation code as it appears on your enrollment letter or After Visit Summary. Log in to your UPMC patient portal account. Look up medical records on DoNotPays website. WebMontefiore Mount Vernon Hospital . Learn more about the new Falk walkway (PDF). If a person moved to the other side of the country, HIPAA was supposed to make it easy and convenient to transfer one's personal medical records to another physician or medical institution. WebEIN for organizations is sometimes also referred to as taxpayer identification number or TIN. UPMC Give DoNotPay the basic information needed, then leave it to the robot lawyer. WebHome Page | Montefiore Nyack Find a Doctor Conditions We Treat Specialty Name Highland Medical Doctor Montefiore Specialist Our Specialties Home Care High-quality healthcare servicesincluding skilled nursing, physical therapy, speech therapy and morein the comfort of your own home. If Radiology reports are needed it can be requested by mail or in person by visiting a Montefiore Hospital site Health Information Management Department. The portal for all UPMC patients EXCEPT those in Central Pa. Select MyUPMC to access your UPMC health information. The portal for UPMC patients in Central Pa. Click Here to View the Latest COVID-19 and Vaccine Updates. Additional clothing is not needed and we suggest that you dont keep your street clothes with you in the hospital. WebContact Montefiore Mount Vernon Hospital Montefiore Health System > Mount Vernon > Contact Us Contact Us Mount Vernon Hospital 12 North Seventh Avenue Mount Designed with our patients in mind, the 11-floor, 280,000-square-foot facility is a patient-focused and highly-streamlined ambulatory care center that maximizes efficiency. WebWelcome to Montefiore Department of Dentistry. Web200 Lothrop St. Pittsburgh, PA 15213-2582 412-647-8762 1-800-533-8762 For a medical emergency, call 911 or go to the nearest emergency department. Patients of UPMC Cole should select the UPMC Cole Connect Patient Portal. Many of Montefiore's distinguished physicians are consistently ranked on "Top Doctors" lists. The portal for UPMC Cole patients receiving inpatient care. There may be a fee to release copies for personal use or to release copies to a third party. Select MyUPMC to access your UPMC health information. Please type or print neatly. Among the milestones in the history of Montefiore are the construction of the hospital at its present site in 1929 again with generous support from the LHAS; the second clinical allergy laboratory in the world, in the 1930s; and the first school for medical technologists in western Pennsylvania, founded in 1938. Battery-powered items are permitted,but please leave electrical appliances (hairdryers, shavers, televisions, radios, etc.) If Radiology images are needed please contact the Radiology Department at 718 920 6697 and they will assist you on how to obtain the images requested. 70 Dubois Street With the help of the staff at Montefiore's Patient Financial Services, discover financial solutions, such as free or low-cost insurance and government programs specifically designed to lower health care costs. Please contact your physicians office to request your records. To request a change, complete the UPMC patient amendment to PHI form and mail it to the proper medical records department. Web718-741-2360 or contact your nurse: Customer Service: 718-920-4943: The Explainer Program (TV) 718-741-2275: The Family Learning Place: 718-741-2FLP (2357) Food The walkout involves as many as 3,500 nurses at Montefiore Medical Center in the Bronx and about 3,600 at Mount Sinai Medical records, X-rays or other radiological images, can be requested by mail or in person, click here to learn more. Meals served at Jack D. Weiler Hospital are prepared under rabbinical supervision in accordance with Jewish dietary laws (KASHRUTH). If you don't have an account yet. Here are some of the solutions we've come up with: Access the Montefiore patient portal -The advent of patient portals has made getting access to at least some of your medical recordsmuch easier. The decades-old Health Insurance and Portability Act were at least partially enacted to make an individual's medical records more accessible and portable. Also difficult is getting the copy of your records from him if you want to see any other doc. Pittsburgh, PA 15213. Learn more about the spiritual care provided at Montefiore. After we receive payment, records will be mailed the next day. If you're having difficulty trying to access your Montefiore medical records, DoNotPay wants to help you cut through the red tape! UPMC can also deny the request if we deem your record correct and complete. For immediate help with The portal for UPMC patients in Central Pa. More DIRECTOR POSTGRADUATE EDUCATION Montefiore Medical 412-647-8762 WebShow Phone Number. Learn more about these emergency services at Montefiore. Montefiore has a long and distinguished history of meeting the psychosocial and home-care needs of patients and their families. Get more information about preparng for surgery. The site also contains information to help patients understand their bills and Montefiore's billing policies, while also helping them to apply for financial aid. NEW YORK (AP) Striking nurses chanted and waved signs outside two large New York City hospitals Monday after a weekend of negotiations over pay and staffing levels did not produce a deal for a new contract. The process may take up to 60 days.
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