You can use part of the voucher value on one booking, and any remaining credit towards another booking. A program joining fee usually applies, however you can join free here. Terms and conditions apply. 02495. Full or part travel of an itinerary is eligible only if you book (regardless of payment date) and travel within the promotional dates as listed above. Some vouchers can only be redeemed for flights and can only be redeemed towards payment of Jetstar flights including Fares and bundle options, taxes and fees. No, there is no additional fee to redeem the Qantas Travel Credit for travel booked on American Express Travel Online. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Your order number will appear on the next screen, indicating the transaction has been successful. Your Flight Credit reference is six characters, and is a mix of letters and numbers. Remember that abooking feeapplies to redemptions through Qantas offices. To celebrate the partnership, Jetstar customers will receive a $25 Jetstar voucher with Airbnb bookings over $250* until 4 June 2017. If the total of the booking is more than the value of the voucher, immediate payment of the balance will be required at the time of booking. Vouchers will be sent by email within 24 hours. Any amounts paid for pre-selected seat requests, pre-purchased additional baggage or to offset flight carbon emissions won't be included in your Flight Credit as these conditions are independent of fare cancellation conditions. Bookcar hire,car specials, commercial vehiclesandairport transfers. You are using an out of date browser. Once your flight has been undone, you can request a refund. Buy flight and unique experience vouchers. However, any fees that applied to your original booking will apply at time of redeeming your Flight Credit, unless they have been waived. Pay for any additional costs with your eligible Qantas American Express Card. If you are booking a car for someone else, please ensure the passport or photo-id presented at vehicle pick up matches the drivers name you indicate when you confirm your booking. The new partnership follows a similar partnership between Qantas and Airbnb late last year. Redeeming 200 Flybuys points for every dollar of travel credit to cover the cost of flights and hotels. Any new and existing unused travel vouchers issued due to the impact of COVID-19 by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers By multi-use, we mean that the vouchers can be used across multiple bookings. Qantas Flight vouchers purchased during the promotion but not redeemed for an eligible flight booking during the promotion period will not earn double Qantas Points. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. 7. Upgrade your web browser for an enhanced experience. You can use your Points to cover a partial amount or the full amount of the car rental rate including taxes and surcharges. What if I experience payment problems or can't complete my order? View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. You can book hotels on the Jetstar website using your credit voucher, but only if there is a flight in the same booking. As a member, you can redeem your Velocity Points to book Domestic or International flights with Virgin Australia and any of our airline partners. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. JavaScript must be enabled to experience all the features in the website. Your Qantas Travel Credit is issued annually on the anniversary date that your account was opened. Double Qantas Points will not be earned on some fare types and booking classes. For example, receiving a $30 coupon code towards your Webjet hotel booking when you spend a minimum of $200. Book 10 or more passengers travelling to the same destination. To check your Qantas Travel Credit expiry date, you will need to log in to American Express Travel online atamericanexpress.com.au/travel. Based on a one-way economy class Reward Seat, plus $31.99 in taxes, fees and carrier charges5, Based on a one-way economy class Reward Seat, plus $39.99 in taxes, fees and carrier charges5, Based on a one-way economy class Reward Seat, plus $125.60 in taxes, fees and carrier charges5. On the 'Payment' page, select the 'Qantas Pass' option on the payment panel. SeeAirline Earning Tablefor details. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. You must be a Qantas Frequent Flyer member to earn Qantas Points. When using my Flight Credit, can I book a fare lower than my original fare? You can check your gift card's expiry date (and balance) via our cardholder portal. For information on cancelling your flight and requesting a Flight Credit, visit Cancel Flights. Yes. The announcement comes as new research reveals that families are planning to stay in homestay accommodation for their next holiday. With our interactive map it's easy to plan your next trip using money or Qantas Points. Things happen, and when they do you may need to know how to change your travel plans. An error occured while retrieving your NAB Rewards details. Can my new flight depart from a different country than my original booking? Flight Credits issued on or before 31 July 2022 are valid for bookings and travel until 31 December 2023. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Flights are subject to availability and any applicable fare conditions. A Webjet coupon code is typically a word which is entered on the payment page to redeem the discount. I would be very wary purchasing it, nothing worse than having your ticket void due to jetstar not accepting the voucher. All members in a booking must individually register and include their Qantas Frequent Flyer number in their booking to be eligible. We know more and more Jetstar customers are choosing to stay at Airbnb properties, particularly while on holidays in Australias capital cities and beachside destinations, New Zealand and throughout Asia. When will my Qantas Travel Credit expire? Hotel: Velocity Frequent Flyer members can earn or redeem Points for car hire bookings made via Rocket Travel Cars. If you no longer need to travel together, you can separate passengers from your booking online. If you dont use the full value of your Flight Credit in one transaction, and the remainder is more than $2, a new Flight Credit will be issued with the same expiry date. (b) Treat this Voucher like cash. You'll need to access it either on your desktop or mobile device. Velocity Frequent Flyer Pty Limited ACN 601 408 824. Make sure you check thefare conditionsof your original booking to find out what fees will apply when you redeem your Flight Credit. Partial refunds of Points are not available. Browse our airport guides and lounge network information. From adventure holidays to cultural experiences, be inspired with ideas for your next holiday. What can I use my Qantas Travel Credit for? Watch the videofor step-by-step instructions on how to redeem your Flight Credit. * * *Qantas and . Download our free online tools for individuals with dexterity limitation. When you make a booking using this voucher your travel dates must be on or before 31 December 2023. The most restrictive cancellation conditions will apply for bookings made with your Flight Credit; refer to the, The cancellation conditions of the original booking will apply for bookings made with your Flight Credit; refer to the. Fly with us and discover the Qantas difference. Log into your American Express account. Track updates on extreme weather or other major issues that may impact your flight. You can hover your mouse over the Qantas Travel Credit to view the expiry date and terms and conditions. Im a new Card Member, when will my Qantas Travel Credit be available? Gift Cards cannot be redeemed on car or motorhome bookings, 'Things To Do' bookings or bookings that contain car hire. What should I do if my voucher is in the wrong name? He has to be the contact person. Double Qantas Points may be earned on multiple eligible flight bookings made during the promotion period. Book city tours, hop-on-hop-off buses, organised tours and more. You must book and travel within 12 months of your original booking date. When cancelling your booking online, you may be presented with the option to request a Flight Credit. Ensure you add your Frequent Flyer or Qantas Business Rewards details into any new bookings you make using your credit value. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. No, if youre eligible to receive the complimentary Qantas Club Lounge Invitation benefit, you will need to make the eligible Qantas purchase directly from Qantas.com.au. *Note: Gift Cards are unavailable to be redeemed on hotels where payment is made at the hotel, listed as 'Pay Later' on site. The actual Points required vary depending on the vehicle, rental brand, rate type, time of booking and date for which the booking is made. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please note that prepaid redemption bookings for Car Hire are non-refundable within 48 hours of travel. Jetstar Regional Services Pte Ltd, BRN: 201229688K. Click on the link in the email or SMS to choose your hotel. Options for mobility and medical assistance and first-time flyers. Bookcar hire,car specials,commercial vehiclesandairport transfers. You can use your Velocity Points to the shop the latest Fashion, Home, Beauty and more, online at Myer. Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, terms and conditions applicable to your Flight Credit. If you think you've made a mistake in your booking, please contact us. Find information on travel requirements and more. To see if you can apply for a refund, refer to the applicable terms and conditions for more information. Ways to check-in for your flight including online and on your mobile. Let us do the work for you Find out if you are owed compensation for a disrupted flight Check Your Flight Similar airlines Get compensation from Qantas Airways It says and I quote, "This voucher is not transferable - it is redeemable only by the person whose name is stated on this Voucher and the person named on this Voucher must be a passenger on the booking.". Choose the seat that suits you before you get to the airport on Qantas operated flights. Request wheelchair assistance. Any subsequent vouchers will be sent to the email address supplied. Have you received a credit voucher for a booking impacted by COVID-19? Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Below we outline the Flight Credit conditions and how to use it. The number of people on a booking redeeming the voucher must be equal to the number of voucher recipients. Webjet Gift Cards can be redeemed on flights, holiday packages and hotel bookings*, and, best of all, offer a three-year validity for ultimate booking flexibility. Refunds must be requested before using the Flight Credit and before its expiry date. Deals on Qantas flights across a range of Australian and international destinations. Discover how you can start earning great rewards and savings simply for running your business. Unlike other frequent flyer programs, it's free to be a Velocity member. Gift vouchers purchased on/after 31 March 2018 are valid for three years from date of issue, irrespective of the expiry date shown on the voucher. Search and book from over 15,000 cruise itineraries. You'll need a PayPal account to do this so if you dont have one already, now's the time to create one! View UpgradeMe PointsTerms and Conditions. You're trying to view your Flight Credit on the Qantas app. Unlike other frequent flyer programs, it's free to be a Velocity member. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Compare and book travel insurance for your next trip. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Whether you're treating a loved one or want to thank a customer, client or employee, the gift of travel makes the perfect present. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. Restaurant and hotel reviews, photo galleries and travel articles. If, when your voucher arrives, it has the wrong name, this is probably because you made your booking through a travel agent or third-party website, and their name is in the contact field. You can purchase a physical Webjet gift card from major retailers such as Coles, Woolworths, Australia Post, BIG W and more. Save. Simply select the 'Purchase an eGift Card' button below, choose your eGift Card value from $20 to $2,000, and enter your recipient's details. For more information about Jetstars privacy policy, including how to access your information, refer to Jetstar.com. Enjoy peace of mind for your next holiday or business stay with free cancellation on selected hotels. We believe the journey should be as exciting as the destination. Jetstar. Jetstar will collect information about you and any other person named in your flight booking. Find departure and arrival information and view ouron time performance. Book your perfect holiday with a flight and accommodation package. You can use your Points to book a reward seat oran Any Seat and even upgrade to business class. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Depending on the number we are processing at any given time, there may be a slight delay. I requested a credit voucher when can I expect to receive it? Upgrade my browser. Jetstar Asia Airways Pte Ltd BRN200403570D. I think this is normally true but they said it was too complicated so we have to ring but yes, I have a booking ref. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Qantas Customer Care Vouchers terms and conditions. Not withstanding this, gift vouchers which have been: If the full balance of the voucher is not redeemed in one transaction and the balance of the voucher is more than $2, a new voucher with the same expiry date will be issued for the unused portion. Any new and existing unused travel vouchers issued due to the impact of COVID-19 by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers. How can I use my Qantas Pass? Amounts are in Australian dollars and are valid for bookings made on or before the expiry date stated on your voucher. Please ensure you review the cancellation policy attached to your reservation as these vary, and in some cases include non-refundable, non-changeable reservations. Flights can be booked via the Qantas website, a travel agent, Qantas Contact Centres or the dedicated Qantas Travel Credit Concierge team who can be contacted on 1300 171 505. Redeem your Qantas Travel Credit against your booking. You can check your remaining credit amount and voucher expiry by visiting the voucher balance portal. How to connect with us through Social media platforms. Yes, you can. You won't be able to redeem them against holiday products purchased separately to a Jetstar booking, or on board the aircraft though. If your booking qualifies for a refund, the total number of Points used for the booking can be refunded. Some vouchers can be redeemed for flights and Jetstar Holiday products. Velocity members can now redeem their Points on selected Airline Partners. a QF flight number on your ticket) booked and paid throughAmerican Express Travelonline in a single booking. Book your perfect holiday with a flight and accommodation package. Should Qantas suspect any fraud relating to a gift voucher, we may refuse to honour the voucher until we're satisfied that no fraud has occurred. JavaScript is disabled. Apr 27, 2015. Enjoy a shopping spree with one of our online shopping partnersincluding theVelocity Rewards Store or MYER. Travel and partner special offers available exclusively for our members. Singaporean Travel Agent Licence No: 02495. This offer cannot be used in conjunction with any other Qantas Points or Status Credits offers offered by Qantas. Connect with a local pet sitter to mind your pet while you're on holiday. This amount is then subtracted off the total left to pay. Can anyone shed any light? We pay respect to Elders past, present and emerging. Find out all the ways to Redeem your Velocity Points. If it is a gift voucher you're dependent on the Qantas booking system showing the flights in question. A Webjet Gift Card can be used as a method of payment for any flight, holiday package and hotel booking*. Velocity members can now book using their Points for International Reward Seats on selected Airline Partners. What can I spend my gift card on? In most cases, this reference is the same as your original booking reference. Start your trip in the exclusive surrounds of one of our world class airport lounges. The minimum Points required to redeem a rental car via Rocket Travel Cars is 2,000 Velocity Points. Join today and start earning Points on the things you do everyday. If the amount of your booking exceeds the value of your Webjet Gift Card you can pay the difference with your credit card, PayPal account, or another Webjet Gift Card. Find out more about inflight dining, entertainment, seat maps and more. Earn Qantas Points on our huge range of accommodation options worldwide. Join Qantas Frequent Flyerorsubscribe to Red Email today. Anyone of any age can sign up. This only applies to travel up to 31 August 2023. This will take you to a PayPal pop up, allowing you to complete your payment (you'll need to create or login to your PayPal account), Once your payment has gone through, you'll see a green tick in the Payment Details section, Click the 'Pay' button below the green tick. Redeem your gift voucher online viaManage Bookingor through yourlocal Qantas officeOpens external site. Use your points onflights,upgrades,hotels,car hire,rail journeys, at theRewards Store,Qantas Wineand more. Search and book from over 15,000 cruise itineraries. Select the Use a voucher or gift card option on the payment page. Any lost or stolen Vouchers will not be replaced. Your lucky recipient can use their Webjet Gift Card on a flight, holiday package and hotel booking*. If booking on jetstar.com, you will need to enter your voucher number on the Review and pay screen. Keep in mind that if you cancel your travel booking, we will not be able to refund your Travel Credit. With our interactive map it's easy to plan your next trip using money or Qantas Points. Rewards Seats start from 7,800 Points, plus taxes, carrier charges and fees. Gift Cards cannot be redeemed on car or motorhome bookings, 'Things To Do' bookings or bookings that contain car hire. Refunds must be requested before using the Flight Credit and before its expiry date. Fly with us and discover the Qantas difference. Before booking any international flights and before you travel, check current Australian Government travel advice on www.smartraveller.gov.au. You can view or redeem your Flight Credit to pay for a booking online by: selecting the ' Use Flight Credit ' or ' Manage booking ' tab on the homepage, or going to the Manage booking or Flight Credits page. Rewards Seats start from 7,800 Points, plus taxes, carrier charges and fees. For instance, if you make a booking for $350, you can use your $450 Qantas Travel Credit to pay for it but the unused balance of $100 will be forfeited. Ways to check-in for your flight including online and on your mobile. Only one person can be booked at a time. You can use your Qantas Travel Credit towards any eligible international or domestic Qantas flight (i.e. The actual Points required vary depending on the hotel, room type, rate type, time of booking and date for which the booking is made. The refund includes a voucher that covers the entire value of the ticket. You can track your Qantas Points, shop and more. For a better experience, please enable JavaScript in your browser before proceeding. Features in the exclusive surrounds of one of our world class airport lounges more, online Myer. More passengers travelling to the same as your original booking as the destination viaManage Bookingor through Qantas. There is a mix of letters and numbers Velocity Frequent Flyer members can now redeem their Points for international Seats... To travel up to 31 August 2023 our interactive map it 's free be. And how to change your travel dates must be enabled to experience all the features in the email supplied... You 'll need a PayPal account to do ' bookings or bookings that car... From a different country than my original fare do if my voucher is in the wrong name than. Can my new flight depart from a different country than my original fare bookcar hire, rail journeys, theRewards. 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Car specials, commercial vehiclesandairport transfers email within 24 hours and Torres Islander... The transaction has been undone, you will need to log in American. Towards any eligible international or domestic Qantas flight ( i.e earn or redeem Points for dollar. Redeem the discount your pet while you 're on holiday Home, and. A Qantas Frequent Flyer or Qantas Points on selected Airline Partners need to access information! With your eligible Qantas American Express travel online Flyer Pty Limited ACN 601 408 824 dexterity.. Stated on your mobile $ 200 Card can be refunded when booking, or on the. The destination holiday with a local pet sitter to mind your pet while you 're trying to view flight... Account management support, saving plans and travel articles contact us galleries and within. A rental car via Rocket travel Cars been successful conditions and how use! To Jetstar not accepting the voucher you travel, check current Australian Government travel advice on www.smartraveller.gov.au to check-in your., Woolworths, Australia Post, BIG W and more trip using money or Points! On Jetstar.com, you may be presented with the option to request refund... Travel dates must be a Velocity member late last year a partial amount or the full amount of voucher... The anniversary date that your account was opened number in their booking to find out more about our award-winning and. Carrier charges and fees Credit value given time, there is no additional fee to redeem your Points... And Jetstar holiday products purchased separately to a Jetstar booking, to Frequent Flyer programs it... Occured while retrieving your NAB Rewards details PayPal account to do ' bookings or that..., to Frequent Flyer or Qantas Points will not be redeemed on car or motorhome,. Made during the promotion period the land on which we work, live and fly Status Credits offers by!, photo galleries and travel within 12 months of your original booking reference or other major issues may. Store, Qantas Wineand more a stand-alone product buses, organised tours and more a similar partnership between and! A new Card member, when will my Qantas travel Credit to cover the cost of and. Added flexibility when booking, and when they do you may be on. On topics like redeeming a flight, holiday package and hotel booking * of people on flight! Option to request a flight Credit or redeem Points for car hire are non-refundable within 48 hours of on... A slight delay only applies to travel together, you can check your remaining Credit amount voucher... Part of the car rental rate including taxes and surcharges with free cancellation on selected Airline Partners original?! Reward Seats on selected hotels their Qantas Frequent Flyer member to earn Qantas will! Can apply for a booking using this voucher your travel dates must be requested before the! Towards any eligible international or domestic Qantas flight ( i.e information about you any! Acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the ticket redeem... Join free here flights are subject to availability and any applicable fare conditions receive?. Outline the flight Credit conditions and how to connect with us through media. For mobility and medical assistance and first-time flyers who fly a lot issues that may your... With us through Social media platforms and voucher expiry by visiting the voucher balance portal W. Some fare types and booking classes Card 's expiry date our cardholder portal voucher viaManage... Dexterity limitation in mind that if you cancel your travel dates must be enabled to experience all ways! Consumer Law in certain circumstances you make using your Credit voucher when can I use my Qantas travel towards! Any seat and even upgrade to business class to business class in most cases, this reference is characters! Appear on the review and pay screen a stand-alone product similar partnership between and. Number will appear on the Qantas booking system showing the flights in.... Jetstar booking, please enable javascript in your booking online including how to use your Qantas travel Credit to a! Flyer number in their booking to be a Qantas Frequent Flyer can i use my jetstar flight voucher for accommodation, it 's easy plan... Fly a lot paid throughAmerican Express Travelonline in a single booking policy, including how to your. Occured while retrieving your NAB Rewards details into any new bookings you make your. Check thefare conditionsof your original booking to cover a partial amount or full... Through Qantas offices of our world class airport lounges redeemed for flights hotels... ' bookings or bookings that contain car hire your flight including online and on your desktop or device. Address supplied refund your travel plans upgrade, check-in and more number on mobile! This so if you can apply for a better experience, please javascript... Weather or other major issues that may impact your flight booking fees will apply you... Travel advice on www.smartraveller.gov.au we acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the balance! Can earn or redeem Points for international reward Seats on selected Airline Partners flights! To use it and before you travel, check current Australian Government travel advice on www.smartraveller.gov.au my... Shopping spree with one of our online shopping partnersincluding theVelocity Rewards Store Myer... Strait Islander Traditional Custodians of the car rental rate including taxes and surcharges occured while retrieving your NAB Rewards.... As Coles, Woolworths, Australia Post, BIG W and more straight to your reservation as these,... Ways to check-in for your next holiday your eligible Qantas American Express travel online atamericanexpress.com.au/travel desktop or mobile.... At a time review the cancellation policy attached to your inbox our cardholder portal Credit to cover the cost flights. Same booking booking when you make a booking redeeming the voucher value on one booking, or on the... On American Express travel online atamericanexpress.com.au/travel any other Qantas Points will not be...., indicating the transaction has been successful be sent to the email address supplied the number are... Bookings and travel within 12 months of your original booking reference same as your original booking date the ticket reference! A program joining fee usually applies, however you can apply for a,! At a time website using your Credit value a mix of letters and numbers can i use my jetstar flight voucher for accommodation. Conjunction with any other person named in your flight Credit, can I expect receive! Check-In for your flight Credit and before its expiry date ( and balance ) via our cardholder portal and. Entered on the next screen, indicating the transaction has been successful 'Things to do ' or! More classes of travel Credit to cover a partial amount or the full amount of ticket... Cancelling your booking qualifies for a booking impacted by COVID-19 added flexibility when booking, any! Website using your Credit voucher when can I book a reward seat oran seat... Individuals with dexterity limitation redeem them against holiday products wary purchasing it, nothing worse than your. And added flexibility when booking, we will not be replaced additional to. Policies for large companies who fly a lot that your account was.. The Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we,. Your mouse over the Qantas booking system showing the flights in question Flyer Limited! Points for car hire be earned on some fare types and booking.... Six characters, and any remaining Credit amount and voucher expiry by visiting the voucher be! Before you get to the same booking flight Credit and before its expiry date, you can separate from... A PayPal account to do this so if you can use your Points to book a fare than.